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FAQ's

Where can I send you my music/art/fan letters, etc?

Unfortunately, we do not accept unsolicited music or art, but feel free to send all your love letters to: [email protected]. For physical fan mail, our mailing address is PO Box 150222, Nashville, TN 37215 USA.

Do you ever sell your mailing list?

NO! Just like you, we hate junk mail. It is our policy to NEVER sell or rent our mailing list to anyone else. Rest assured that if you join our mailing list (catalog or e-mail) you will never get junk mail because of us.

Why do I have to enter my e-mail address?

In order for your order to be processed properly, we must have a valid e-mail address. Not only does it allow us to contact you directly should there be a problem with your order, but it also enables our processing software to automatically e-mail yo

How do you handle backorders?

In the unlikely event that we run out of a particular item, you will be notified of a backorder and we will make arrangements to ship it to you when it is placed back in stock.

How do pre-orders work?

If you have pre-ordered a record you will receive the record when it is ready to ship in the future. Estimated ship days will be updated on the product page. If you order other items with a pre-order, those will ship together at the time of release,

What is my order number?

Your order number will be displayed on the page at check out and in subsequent emails about the order. Order numbers begin with OHBOY (or if ordering from store.johnprine.com OBR)